Terms & Conditions

Seller and contact details

Online orders are sold by Azizem Limited, registered in the Republic of Cyprus under HE489719, VAT CY60344533Y. Our registered business address is Stasinou Avenue 17, 1060 Nicosia, Cyprus. Email info@azizem.com or telephone +357 95 138 683.

Products, prices and payment

We sell confectionery, food products and accessories. The product page shows the available pack sizes, quantities, prices and product information. Some minor variation in the appearance of our artisanal lokum is normal. Please check the selected option before ordering.

Prices are displayed in the currency selected for your market, with applicable retail VAT included. Standard delivery charges and the total payable are shown at checkout before payment. For Mevlit Lokumu, published shipping figures are estimates; contact us for a confirmed shipping quotation before ordering.

Payments are processed by the payment providers shown at checkout. Products are subject to availability. If we cannot fulfil a paid order, we will contact you and refund the payment for any cancelled items.

Preparation and delivery

Standard orders are usually prepared and dispatched within 2 to 4 working days. Online parcels are handed to BoxNow or Cyprus Post in the Republic of Cyprus. Delivery estimates are additional to preparation time and vary by carrier and destination. See our shipping policy for rates, destinations and estimates, including customs charges for destinations outside the EU.

For consumer orders delivered by a carrier we offer, the risk of loss or damage remains with us until you or your nominated recipient takes physical possession of the goods. Contact us if your parcel is missing or damaged.

Returns, cancellations and refunds

Where the right of withdrawal applies, you may notify us of cancellation within 14 days of receiving your goods. Standard accessories and other goods not covered by an exception qualify. Exceptions may apply to goods that deteriorate or expire rapidly, clearly personalised goods, and sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery. Preparing a standard product to order does not automatically remove the right to withdraw.

See our return and refund policy for the return process, postage costs and refund timing. For damaged, defective or incorrect goods, contact us promptly with your order number and photographs where possible. A request to report promptly does not limit your statutory rights.

Ingredients, allergens and storage

Check the ingredients, allergen information, storage instructions and best before date for the particular product. If you have an allergy or require a particular shelf life, contact us before ordering. Store products according to the instructions on their packaging.

Privacy and general terms

Our privacy policy explains how personal information is processed, including by Shopify and payment and delivery providers. Our terms of service contain the general website terms. Nothing in these terms limits mandatory consumer protection rights. Business and wholesale enquiries should be discussed with us before ordering.